Terms & Conditions

These terms and conditions govern your use of Windscreen Repair Sydney's services. By engaging our services, you agree to be bound by these terms. Please read them carefully.

1. Definitions

• "We", "Us", "Our" refers to Windscreen Repair Sydney.
• "You", "Your", "Customer" refers to the person or entity engaging our services.
• "Services" refers to windscreen repair, replacement, and related automotive glass services.
• "Vehicle" refers to the motor vehicle on which services are performed.

2. Service Agreement

When you request our services, you agree to:

• Provide accurate information about your vehicle and the damage
• Ensure the vehicle is accessible at the agreed location and time
• Authorise us to perform the quoted services
• Pay the agreed price for services rendered

3. Quotes and Pricing

• All quotes are valid for 14 days unless otherwise stated.
• Quotes are based on information provided and may be adjusted if additional damage is found.
• Prices include GST unless otherwise specified.
• We reserve the right to revise pricing if vehicle or damage details differ from the original quote.

4. Payment Terms

• Payment is due upon completion of services unless prior arrangements have been made.
• We accept cash, credit/debit cards, and bank transfers.
• For insurance claims, we may invoice the insurer directly with your authorisation.
• Any outstanding amounts not paid within 14 days may incur additional collection fees.

5. Service Warranty

Our services are covered by warranty as outlined in our Warranty Policy. Key points include:

• Workmanship is guaranteed for the life of the vehicle under your ownership.
• Glass products carry manufacturer warranties.
• Warranty does not cover damage from accidents, misuse, or external factors.

6. Customer Responsibilities

You are responsible for:

• Providing safe and adequate access to your vehicle
• Informing us of any vehicle modifications or special requirements
• Following post-service care instructions (e.g., waiting periods before driving)
• Notifying us promptly of any issues with the completed work

7. Cancellation and Rescheduling

Please refer to our Cancellation Policy for details on rescheduling appointments and any applicable fees.

8. Limitation of Liability

• Our liability is limited to the cost of the services provided.
• We are not liable for pre-existing vehicle damage or defects.
• We are not responsible for delays caused by factors beyond our control (e.g., weather, parts availability).
• Claims must be made within a reasonable time of discovering any issue.

9. Insurance Claims

When processing insurance claims, you authorise us to communicate with your insurer on your behalf. You remain responsible for any excess or amounts not covered by your policy. See our Insurance Claims page for more information.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Windscreen Repair Sydney and is protected by Australian copyright and trademark laws.

11. Privacy

We collect and use your personal information in accordance with our Privacy Policy.

12. Dispute Resolution

If you have a complaint or dispute, please contact us directly to resolve the matter. We are committed to fair and reasonable resolution of any concerns. If we cannot reach an agreement, disputes may be referred to the NSW Civil and Administrative Tribunal (NCAT) or other appropriate bodies.

13. Governing Law

These terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

14. Changes to Terms

We may update these terms from time to time. Changes take effect when posted on this page. Continued use of our services constitutes acceptance of any updated terms.

15. Contact Information

For questions about these terms and conditions, please contact us:

• Phone: 0458 274 129
• Email: info@windscreenrepairsydney.com.au
• Business Name: Windscreen Repair Sydney
• Location: Sydney, NSW, Australia